Privacy Policy

1. Introduction

This Privacy Policy describes how we collect, use, share, protect, and process your personal data through our Platform. The Platform operates only within India, and all data is stored and processed in India.

By using the Platform, you agree to this Privacy Policy, Terms of Use, and applicable laws of India.
 

2. Information Collection

We may collect:

• Name, address, date of birth

• Mobile number, email ID

• Identity/address proof

• Payment information (with consent)

• Biometric information (where applicable)

You may choose not to provide certain information by not using specific features.
 

3. Usage of Information

Your information is used to:

• Provide requested services

• Fulfil orders

• Improve customer experience

• Resolve disputes

• Detect fraud

• Conduct marketing, research, and analysis
   

4. Information Sharing

We may share data with:

• Group companies and affiliates

• Sellers and business partners

• Logistics and payment partners

• Government or law enforcement agencies when legally required
   

5. Security Measures

• Reasonable security practices are adopted to protect data.

• Internet transmissions carry inherent risks.

• Users are responsible for protecting login credentials.
   

6. Data Retention & Deletion

• You may delete your account via Platform settings.

• Data may be retained for legal, fraud prevention, or analytical purposes.

• Deleted accounts lose access permanently.
   

7. User Rights

• Users may access, update, or correct personal data through the Platform.
   

8. Consent

• By using the Platform, you consent to data processing as per this Policy.

• Consent can be withdrawn by contacting the Grievance Officer (non-retrospective).
   

9. Policy Updates

• This Privacy Policy may be updated periodically.

• Significant changes will be notified as required by law.